ARCHIVED - Canadian Coast Guard Agency 2010–2011 Year End Report

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5.0 Stewardship/Strengthening Management

5.1 Consistent Business Management Practices

5.1.1 Review of the Working Relationship with DFO's Human Resources and Corporate Services

2010-2011 Commitments
Implement common practices for the Duty To Accommodate and Return to Work protocols across the Coast Guard.
  • Lead: AC, NL Human Resources and Corporate Services (HRCS)
  • Criteria: Green
  • Results Achieved/Status: Recommendations accepted by CCG and DFO Management Boards. Working with HRCS to implement common practices across the Department.
Implement a policy for consistent stand-by arrangements across functions and regions and develop a national communications strategy to ensure consistent application.
  • Lead: ACs
  • Criteria: Green
  • Results Achieved/Status: Implemented a consistent stand-by policy across functions and regions.
Implement a warehousing service delivery model to align with the CCG/HRCS Service Level Agreement.
  • Lead: ACs
  • Criteria: Yellow
  • Results Achieved/Status: Report was presented to Management Board, national implementation was deferred.

5.1.2 Communication Protocols

2010-2011 - Commitment
Implement recommendations after reviewing communication processes and protocols in the field of emergency preparedness.
  • In response: A-Base
  • Lead: AC, QC
  • Criteria: Green
  • Results Achieved/Status: A national process for reporting significant incidents came into effect in August 2010 following a consultation with CCG senior management, in accordance with recommendations. (QUE)

5.2 Strategic Program Framework for CCG's Maritime Services

2010-2011

Commitments
Examine priority areas, overall performance, and future needs for Coast Guard maritime services.
  • Lead: DG, MS
  • Criteria: Green
  • Results Achieved/Status: Maritime Services (MS) has developed an action plan to address priority areas recognizing the future direction for each of its six programs. The action plan was completed as of March 31, 2011
Analyze the operations of Coast Guard maritime services, region by region, and ensure that procedures and services are delivered nationally on a consistent basis.
  • Lead: DG, MS
  • Criteria: Yellow
  • Results Achieved/Status: Initiated an analysis of the operations of CCG maritime services, region by region, pertaining to procedures and services and how they are delivered nationally on a consistent basis. The results

5.3 Stronger Canadian Coast Guard Identity

2010-2011

Commitments
Develop national standards for print publications and other products.
  • Lead: DG, IBMS
  • Criteria: Green
  • Results Achieved/Status: The CCG Graphic Standards Manual was developed and implemented to set national standards for print publications as well as other products. The Manual is now accessible on the CCG intranet to ensure that all future publications share a common look and format.
Develop a corporate internal communications strategy to ensure a consistent national approach to connecting with employees
  • Lead: DG, IBMS
  • Criteria: Green
  • Results Achieved/Status: Coast Guard has developed an Internal Communications Strategy to ensure a consistent national approach to connecting with employees. In the coming year, CCG will work to incorporate a strategic plan into the overall strategy in order to better meet the needs of both shore-based and seagoing personnel.
Develop a CCG web vision and a proposal for a sustainable Internet presence for CCG.
  • Lead: DG, IBMS
  • Criteria: Green
  • Results Achieved/Status:
    A CCG Web vision was developed and approved by Management Board in May, 2010.
    A proposal for a sustainable web presence was developed will be presented to the Web-Steering Committee in 2011-2012.

5.4 Service Level Agreements with DFO Clients

2010-2011

Commitment
Develop a Service Level Agreement between Maritime Services and Fleet.
  • Lead: DG, Fleet, DG, MS
  • Criteria: Green
  • Results Achieved/Status: The Service Level Agreement (SLA) outlining service delivery and performance expectations has been prepared and will be implemented in 2011-2012.