Marine Communications and Traffic Services Centres - Reports

Quarterly Report: May 10 – August 10, 2016

Recommendations

  1. 1. Canadian Coast Guard monitors the performance of the MCTS systems.

    Status: On track
    • As all MCTS Centres have been consolidated, a baseline for the performance of the MCTS systems is being established.
    • Coast Guard has responded, in a timely manner, to the MCTS equipment outage reports and with the appropriate corrective actions in the analysis and resolution of the issues affecting MCTS services. During this reporting period, 101 independent investigations and resolutions were successfully completed and applied across country.

  2. 2. Coast Guard and Unifor continue to work together in monitoring and resolving technical issues.

    Status: On track
    • A working group, co-chaired by the Coast Guard and Unifor was established and a Terms of Reference (TOR) was agreed upon.
    • The first working group meeting was held on September 14, 2016, where Coast Guard presented and discussed the first draft quarterly report. The working group meetings will continue to be held for the next 24 months on a quarterly basis.

  3. 3. Coast Guard is to proceed with the planned closure of the Comox MCTS centre with caution.

    Status: Completed
    • Completed May 10, 2016.

  4. 4. A risk assessment of the consolidation project will be completed on an annual basis.

    Status: On track
    • Compilation of items 4 a) to 4 d) will provide the data for the annual risk assessment.

  5. 4. (a) An assessment of working conditions at the consolidated MCTS Centre;

    Status: On track
    • An audio level analysis will be performed during the busy navigation period of April to September 2017 at Victoria and Sarnia MCTS. In addition, considerations on the use of unidirectional speakers are presently underway.
    • Coast Guard has initiated a MCTS workload analysis to determine the workload on operational MCTS positions at all MCTS Centres which will be completed in December 2017.

  6. 4. (b) An assessment of staffing levels on all shifts, records of overtime and records of staff attrition/turn-over;

    Status: On track
    • An analysis regarding the staffing levels at MCTS Centres will commence this year.

  7. 4. (c) An assessment of the efficacy of the MCTS officers recruiting process;

    Status: On track
    • A recruitment process is underway in all regions, including a targeted local First Nations recruitment process in Prince Rupert.
    • All regions MCTS Centres, nationwide, currently have 6 new recruits who were trained at the Coast Guard College.
    • The next group of MCTS officers is expected to graduate in December 2016, and an additional group of 11 will graduate in February 2017. The new training class which is anticipated to be 12 individuals, is scheduled to begin in January 2017.

  8. 4. (d) An assessment of the nature, scope and causes of communications system outages, noting unique and recurring issues;

    Status: On track
    • A total of 188 equipment outage reports were filed, of which 74 of these reports related to MCTS Communications Control System (CCS).
    • Coast Guard has been monitoring and responding to the equipment outages reported by MCTS Centres across the country. Fifty percent of system failures were caused by third party telecommunications issues. Various routine corrective maintenance work has been performed by Coast Guard technicians at the radio sites, as well as on communications equipment located at the MCTS Centres. Corrective measures were also applied by adjusting the system software parameters and operational mode of the radios in order to eliminate conditions and to prevent potential echo effect at the MCTS operator positions. Data on each MCTS system is being collected at the 12 centers and at regional technical service centers ensuring national monitoring and coordination of efforts on solutions.

  9. 5. Reports compiled by the post-consolidation assessments (included in Recommendation 4) to be submitted to the minister of Fisheries and Oceans, the Coast Guard and the House of Commons SCOFO on a quarterly basis for the next 24 months.

    Status: On track
    • All reports, as per the Reporting Schedule, will be available online, and will be submitted to the Minister of Fisheries and Oceans and the Canadian Coast Guard and the Clerk of the Standing Committee on Fisheries and Oceans.
    • A quarterly reporting schedule has been established and posted.

  10. 6. Fisheries and Oceans Canada establishes a mechanism for continuous feedback from stakeholders on the overall performance of the MCTS system across Canada and be part of the department's annual performance report.

    Status: On track
    • The National and Regional Marine Advisory Boards, respectively, have been established and will be used as a forum for continuous feedback. The boards meet twice annually, and MCTS performance will be a standing agenda item. The next round of meetings will occur this fall.